Privacy Policy

1. Introduction

PAP CONSULTING FZ LLE (License No. 20034/2025), operating as Trusted Service ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform in accordance with UAE data protection regulations.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Physical address and location information
• Service preferences and booking history
• Payment information (processed by third-party providers)
• Communications with us and service providers

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the Platform
• Referring websites and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining the Platform's functionality
• Connecting you with verified service providers
• Processing and managing service bookings
• Sending service updates and communications
• Improving user experience and Platform features
• Analyzing Platform usage and performance
• Detecting and preventing fraud or security issues
• Complying with legal obligations
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Service Providers

Your contact information and service requirements are shared with matched service providers to facilitate bookings.

4.2 With Service Partners

We work with third-party service providers (payment processors, analytics providers, hosting services) who assist in operating the Platform. These partners have access only to information necessary to perform their functions.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority in the UAE, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under UAE law, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information is primarily stored and processed within the United Arab Emirates. If data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: